How to Reach Us

Wisconsin Personal Care Plan Member Services
Phone: 1-715-552-4300 or 1-888-203-7770 (toll free)
TTY/TDD: 1-800-947-3529
Our normal business hours are Monday through Friday, 8:00 am - 5:00 pm; a voice mail system is available for all after hour calls from 5:00 pm - 8:00 pm, and during weekends and holidays.

FirstCare Nurseline
Phone: 1-800-586-5473
TTY/TDD: (800) 947-3529
Hours: 24 hours a day, 7 days per week

Written inquiries should be mailed to:
Group Health Cooperative of Eau Claire
Attn: Wisconsin Personal Care Plan
P.O. Box 3217
Eau Claire, WI 54702-3217

Questions about Medicare Part D – Prescription Drug Coverage
Phone: 888-298-7770
TTY/TDD: 800-947-3529

Prospective members
If you are not a member but would like more information about Wisconsin Personal Care Plan, please call Member Services at 1-715-552-4300 or 1-888-203-7770 (toll free). Our normal business hours are Monday through Friday, 8:00 am - 5:00 pm; a voice mail system is available for all after hour calls from 5:00 pm - 8:00 pm, and during weekends and holidays. (TDD/TTY 1-800-947-3529).